Terms & Conditions

Privacy Policy

Cooper Music’s privacy policy is here to explain how we collect and protect your personal privacy within our site. We strongly encourage you to read this privacy policy, along with our Terms & Conditions in order to fully understand your rights. Please remember that by using our site, www.coopermusic.com, you are accepting everything that is described in this privacy policy. We do reserve the right to change this policy at any time, effective immediately upon posting.

What Information We Collect
On our site, we collect personal information that our visitors have voluntarily submitted. This includes names, addresses, phone numbers, email addresses, the school your child attends, etc. This information is entirely used only for the purpose of fulfilling your request (such as applying to finance an instrument or purchase an item to be shipped to your school). We do not distribute this information in any way other than completing your requests.

Use of Cookies
Our site may use cookies and other tracking technology to enhance your experience using our website. This type of tracking technology is very useful for helping you keep track of your own information, such as saving your password and your personal information. However, please remember that your personal information cannot be collected via cookies.

Security
Cooper Music is a secured website, where all information is transmitted using SSL (Secure Socket Layer) encryption.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, distributed, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

If you have any questions, please feel free to call or email us.

Sales Tax Policy

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.

COOPER MUSIC COLLECTS SALES TAX in states where we have physical presence (or nexus), including Arkansas. Cooper Music also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.

COOPER MUSIC DOES NOT COLLECT SALES TAX in any state NOT listed above because Cooper Music is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS: COOPER MUSIC DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.

 

Shipping Policy

FREE School Delivery

We offer free delivery to most of the schools in our area. Deliveries are made weekly, so under normal circumstances orders should be delivered within one week. If you wish your order delivered to your student’s school, then make sure you include the school information in the instruction box on the first page of the checkout screen and to change shipping to school delivery in the drop down box. School delivery is only available during the regular school year (September – April).

FREE In Store Pickup

Any online order can also be picked up for free at your local store.

OTHER Standard Shipping information

• All orders are typically processed within the same day of placement, but please allow 48 hours for order confirmation. As a security precaution, some orders may require extended verification.

• Most orders will be shipped via USPS or UPS ground unless otherwise specified.

• If an item that you have purchased has been sold out, we will contact you promptly with any shipping changes.

• If you need expedited shipping then select “In Store Pickup” at checkout and contact us with the details of your request.

• Due to our dealer agreements, we only offer shipping to the United States.

• For the quickest response in relation to a question, please provide accurate phone and email contact information. We want to help you as quickly and efficiently as possible!

Return Policy

If you wish to return an item: Regular item/accessory returns are accepted with a receipt. We have a 30 day return policy. Simply bring the item(s) and receipt(s) to our local store, and we will refund your payment. We do not accept reeds that have already been opened/used.

If you wish to return your instrument: If you have completely purchased your instrument, you may come to our local store and try to sell it back to us at any time. We do not accept returns on fully purchased instruments.

If you are currently financing an instrument that you want to return, you can bring it by the store any time we are open. We will then void your contract and the monthly payments will cease. However, because our financing option is a rent-to-own policy, please remember that any payments you made prior to returning the instrument will not be returned to you.

If you are outside of Russellville or cannot make it by our store, you will need to securely pack the item or instrument and ship it back to us as at our address:

Cooper Music
914 West Main Street
Russellville, AR 72801

Cooper Music is not responsible for cost of return shipping.

Cancellation Policy

You are free to cancel your order anytime before it has been shipped. If you wish to cancel an order, please call (479-967-3273) or email us (sales@coopermusic.com) and we will cancel it immediately.