What is the difference between like-new and used instruments?
The difference between these two conditions is entirely cosmetic. Both are technically “used” instruments that have been played in the past; however, like-new instruments will look more attractive with less blemishes and dents. Like-new instruments have either barely been played at all or have been overhauled in our shop to look practically brand-new. Used instruments will still play just as well as a new or like-new, but will look worn on the outside with possibly some dents, scratches, or worn finishes.

What is the price difference between brands?
When it comes to our beginner student-line instruments, our price lists are the same for each brand. (For example, if you were looking into purchasing a new flute, it would be the price listed under our new flutes whether you were buying a Jupiter, Yamaha, Gemeinhardt, etc.)

What if my child quits band?
If your child quits band before you have finished paying off the instrument, your options depend on the plan you have chosen:
– If you paid cash or already fully own the instrument from another plan, we do not accept returned instruments. However, we do occasionally buy back instruments at a lower cost.
– If you are on the promotional financing plan with Klarna, we do not accept returns and the instrument must be paid off.
– If you are on the rent-to-own plan, you may return it to us after at least 4 months of payment. Upon return, monthly payments will immediately cease (as long as there are no late fees). With this option, you can of course also continue to make payments until you own the instrument.

Do you buy back instruments?
We do occasionally buy back instruments; however, it is important to know that we buy back at retail price, which is typically lower than an individual could get by selling it themselves. The same goes for instruments that were not originally purchased from us – Mr. Cooper is always willing to look at an instrument for sale. If you would like to bring your instrument in to sell, please note that you will need to be here when Mr. Cooper is in the store. His hours for viewing instruments to buy are 12:00PM-2:00PM on Mondays. If you would like to bring an instrument in to sell at another time, please call us beforehand to see if he is in his office that day.

How much money do I currently owe on my instrument?
– If you are under the Promotional Financing plan with Klarna, please visit their customer service page to learn how to see how much you owe.
– If you are under the Rent-to-own plan, simply give Cooper Music a call at: 479-967-3273, or email sales@coopermusic.com.

Can I make a higher down payment or make larger monthly payments?
– If you are under the Promotional Financing plan with Klarna, please visit their customer service page for information.
– If you are under the Rent-to-own plan and would like to make larger payments, just let us know during the application process the amount that you would like your initial payment to be or the amount to pay each month. If applying online, please call us or send us an email after filling out the application. If you want to make a larger payment for a certain month, simply give us a call a few weeks before that month’s payment is set to be taken out.

I cannot make my payment this month; what do I do?
– If you are under the Promotional Financing plan with Klarna, please visit their customer service page for information.
-If you are under the Rent-to-own plan and cannot make your monthly payment, please call us and let us know as soon as possible. We completely understand that this happens from time to time, so as long as you contact us at least three business days before autodraft is set to go out, you will not be charged a late fee. If we do not hear from you by the time payments are taken out, you will be charged a late fee of $15.00.

My banking information has changed; what do I need to do?
This is only for customers under the Rent-to-own plan. If your banking information ever changes, please send us another voided check or document from the bank with your new routing number and account number. You can either bring this information in to the store, physically mail it, email it to sales@coopermusic.com or tracy@coopermusic.com, or you can fax it to 479-967-9943.

Can I make my monthly payment with cash, check, or my credit/debit card?
– If you are under the Promotional Financing plan with Klarna, please visit their customer service page for information.
– If you are under the Rent-to-own plan, monthly payments can only be taken out through AutoDraft. If you do not have a bank account that can be set up with us, please call us at 479-967-3273 to find out what you can do next.

What happens when something goes wrong on my instrument?
If something is not working as it should on your instrument, you can either bring it into our shop or leave it with the band director to be picked up. If you are still under our warranty period, we will repair any problems for free, with the exception of damage done by the student, yearly cleanings, or theft.

If you are not covered under our warranty, you can of course still bring the instrument to us for quality repair. Check out our brass or woodwind repair pages to see what we offer.