Frequently Asked Questions

Find all the answers to our most commonly asked questions here. If you have a question that isn’t listed here, feel free to contact us via our contact form, by telephone, or by coming to see us in person!

Frequently Asked Questions

What is the difference between like-new and used instruments?
The difference between these two conditions is entirely cosmetic. Both are technically “used” instruments that have been played in the past; however, like-new instruments will look more attractive with less blemishes and dents. Like-new instruments have either barely been played at all or have been overhauled in our shop to look practically brand-new. Used instruments will still play just as well as a new or like-new, but will look worn on the outside with possibly some dents, scratches, or worn finishes.

 

What is the price difference between brands?
When it comes to our beginner student-line instruments, our price lists are the same for each brand. (For example, if you were looking into purchasing a new flute, it would be the price listed under our new flutes whether you were buying a Jupiter, Yamaha, Gemeinhardt, etc.)

 

What if my child quits band?
If your child quits band before you have finished paying off the instrument, you have two options: You can return it to us and payments will immediately cease (as long as there are no late fees), or you can continue to make payments until you own the instrument. If you have already fully purchased the instrument, we do buy back instruments on occasion.

 

Do you buy back instruments?
We do occasionally buy back instruments; however, it is important to know that we buy back at retail price, which is typically lower than an individual could get by selling it themselves. The same goes for instruments that were not originally purchased from us – Mr. Cooper is always willing to look at an instrument for sale. If you would like to bring your instrument in to sell, please note that you will need to be here when Mr. Cooper is in the store. His hours for viewing instruments to buy are 12:00PM-2:00PM on Mondays. If you would like to bring an instrument in to sell at another time, please call us beforehand to see if he is in his office that day.

 

How much money do I currently owe on my instrument?
If you would like to know how much money you currently owe on an instrument you are financing, simply give us a call at: 479-967-3273, or email sales@coopermusic.com.

 

Can I make a higher down payment or make larger monthly payments?
Absolutely! If you would like to make larger payments, during the application process, just let us know the amount that you would like your down payment to be or the amount to pay each month. If applying online, please call us or send us an email after filling out the application.

 

I cannot make my payment this month; what do I do?
If you cannot make your monthly payment, please call us and let us know as soon as possible. We completely understand that this happens from time to time, so as long as you contact us at least three business days before autodraft is set to go out, you will not be charged a late fee. If we do not hear from you by the time payments are taken out, you will be charged a late fee of $15.00.

 

My banking information has changed; what do I need to do?
If your banking information ever changes, please send us another voided check or document from the bank with your new routing number and account number. You can either bring this information in to the store, physically mail it, email it to sales@coopermusic.com or tracy@coopermusic.com, or you can fax it to 479-967-9943.

 

Can I make my monthly payment with cash, check, or my credit/debit card?
No; monthly payments can only be taken out through AutoDraft. If you do not have a bank account that can be set up with us, please call us at 479-967-3273 to find out what you can do next.

 

What happens when something goes wrong on my instrument?
If something is not working as it should on your instrument, you can either bring it into our shop or leave it with the band director to be picked up. If you are still under our warranty period, we will repair any problems for free, with the exception of damage done by the student, yearly cleanings, or theft.

If you are not covered under our warranty, you can of course still bring the instrument to us for quality repair. Check out our brass or woodwind repair pages to see what we offer.

Hours of Operation
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MONDAY – FRIDAY
9:00am – 5:00pm

SATURDAY – SUNDAY
Closed

We are closed on the following holidays:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Telephone
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Store Phone: (479) 967-3273
Toll Free: (800) 813-7333

Location
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914 West Main Street
Russellville, AR 72801

Across main street from Kroger,
right next to the Smokehouse Deli.